Capture App Notes Not Working

Hi, Mandy2013

Thanks for your post.

We hope this message finds you well. Doing basic troubleshooting may resolve the issues you're having on your end. Please refer to the steps below:

• Restart your device.
• Update the MYOB Capture app.
• Check your internet connection.
• Clear the app cache. Go to Settings > Apps > MYOB Capture app > Storage, and then tap "Clear Cache."
• Reinstall the app.

After going through these steps, please check if the problem persists. If it does, don't hesitate to reach out again, and we'll assist you in getting things back on track.

Best regards,

Doreen

Hi, Mandy2013

We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Best regards,

Doreen

Hi Doreen,

We've deleted cache and reinstalled the app. Unfortunately we're still experiencing the problem. It seems to be intermittent. 

Hi, Mandy2013

Thanks for updating us.

Please allow us to check this further to provide you with a more effective resolution. We truly appreciate your patience and understanding regarding this. We will update you as soon as possible.

Best regards,

Doreen

Hi, Mandy2013

Thank you for your patience.

For us to further look into this, kindly send us a screenshot of the purchase transaction created in InTray so we can see that notes are not showing. Kindly make sure to remove sensitive information before posting in the Forum.

Best regards,

Doreen

Hi, Mandy2013

We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Best regards,

Doreen

Hi Doreen,

Sorry for late reply. We cleared cache, and reinstalled app. We've been using it now, and it seems to be working again. Thank you - problem resolved.

kind regards

Hi, Mandy2013

Thank you for updating us.

We're glad to hear that the MYOB Capture app is now working. Should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Hi, I have the same issue. I cleared the cache and re-installed the Capture app. But it's still not working. I kept getting the same error message before I cleared the cache. See the screenshot attached. Please help. Thank you