Forum Discussion

Mandy2013's avatar
Mandy2013
Experienced Cover User
12 months ago

Capture App Notes Not Working

We have been using the Notes on the Capture App very successfully up until about a month or so ago.  We run multiple jobs, and when a receipt is captured via the MYOB Capture app, a note is added to ...
In Tray
MYOB Capture
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, Mandy2013

 

Thanks for your post.

 

We hope this message finds you well. Doing basic troubleshooting may resolve the issues you're having on your end. Please refer to the steps below:

 

  • Restart your device.
  • Update the MYOB Capture app.
  • Check your internet connection.
  • Clear the app cache. Go to Settings > Apps > MYOB Capture app > Storage, and then tap "Clear Cache."
  • Reinstall the app.

After going through these steps, please check if the problem persists. If it does, don't hesitate to reach out again, and we'll assist you in getting things back on track.

 

Best regards,

Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
12 months ago

Hi, Mandy2013

 

We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

 

Best regards,

Doreen

  • Mandy2013's avatar
    Mandy2013
    Experienced Cover User
    12 months ago

    Hi Doreen,

    We've deleted cache and reinstalled the app. Unfortunately we're still experiencing the problem. It seems to be intermittent. 

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      12 months ago

      Hi, Mandy2013

       

      Thanks for updating us.

       

      Please allow us to check this further to provide you with a more effective resolution. We truly appreciate your patience and understanding regarding this. We will update you as soon as possible.

       

      Best regards,

      Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        12 months ago

        Hi, Mandy2013

         

        Thank you for your patience.

         

        For us to further look into this, kindly send us a screenshot of the purchase transaction created in InTray so we can see that notes are not showing. Kindly make sure to remove sensitive information before posting in the Forum.

         

        Best regards,

        Doreen

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