Closed receivable invoices disappeared and not show in bank account but only receivable account

Question

I closed three batches of receivable invoices one Wednesday, and they were showing in sales register with no problem. The second day, they all disappeared from ‘closed invoice’ while the reference numbers earlier and after my work which have been done by another staff were all listed in there, while she do single invoice so operates in invoice window only. I can confirm there is no date-selecting issues, so I tried to run a report for bank and receivable accounts exclusively for that period, strangely, my closed invoices show credited in receivable account still but missing in the bank account(absolute the same bank account I ‘deposited’ to).
Anyone knows why or seen this before? Please teach me.
I researched myob community, there are two similar questions with accepted solutions clear the catch and revise selected data, non related to my situation.

cloverq · Answer

Hi&nbsp;Vence&nbsp;
&nbsp;
Since you can still see the invoices in the receivable account, it means the invoices aren't deleted. So please locate these invoices and click into them to view details, you can do so by searching for the invoice number in Sales register &gt; All Sales then click on the arrow next to the invoice, or use Find Transactions, or click on the transaction line from the report.&nbsp;
&nbsp;
Once you are in the Edit sales window, check if there are any payments applied, and if the Balance Due is $0.00. If the invoice isn't paid in full then it won't be a closed invoice. And for any payment applied, please click on the 'History' button next to the amount applied, then click on the arrow next to the payment line. It will show the bank account that the payment was deposited to, as well as the payment date, verify if the details are correct then use them to find the payments in the bank account.&nbsp;
&nbsp;
Please feel free to let us know how you go.

Forum Discussion

Closed receivable invoices disappeared and not show in bank account but only receivable account

1 Reply

Looking for something else?

Related content

Receivables reconciliation

BPAY PAYMENT NOT RECEIVED

Not receiving payslips

Aged Receivables report

Not receiving password re-set email

Receive payments

Receive payments

Receivables Reconciliation Report