customer card avg days pay not correct

Hi general_enq, 

Thanks for posting your concern in the forum. 

Sorry to hear about the incorrect values in average days on the employee card. This issue has been logged with the development team and currently being worked on. May I collect screenshots of this for us to report this? Also, have we recorded or edited an invoice when this happened? We look forward to your response. 

In the meantime, feel free to post again in the forum if you have any other concerns. 

Cheers, 
Genreve

Hi general_enq, 

Thanks for your response and the screenshot. 

I'm sorry to hear about your inconvenience with the average days. Rest assured the team will use the screenshot you've sent to investigate and find a fix for the issue. 

In the meantime, let us know if you require any other assistance.

Cheers,

Genreve

Hi checking for updates as problem is wide than expected. Need resolution asap. Ideally prompts in app on issue and how to fix is a real missing link for myob on multiple fronts

Hi Genreve_S 

MYOB will not use the screenshot provided to address the issue.

This has been a known issue for years now and MYOB has NO interested in fixing this bug.

Really wish MYOB would just start being open and honest with your customers and just say "We are aware of the bug, however as we have stopped development with AccountRight we will not be fixing this issue"

Hi general_enq,

I sincerely apologize for the delayed response. I want to assure you that we have already brought this issue to the attention of our Product Development team, and they are actively working on finding a solution. I've also sent you a private message to gather more details about the issue.
 

We appreciate your understanding and look forward to hearing from you soon!
Regards,
Earl

Thanks