Deleting Electronic Bill Payment

Question

I've discovered an Error in an Electronic payment to a supplier. (Payments marked off incorrect invoices)

I've deleted the payment through the Banking Log and am attempting to delete the electonic payment so I can re-issue the payments however the electronic payments will not be deleted or reversed. (the screen just flicks off without doing it)

I've googled and checked the settings (yes the box regarding transactions not being able to be changed is unselected)

What am I missing?

I've often deleted electronic payments in the past with no issues.

Thanking everyone in advance

tracey_h · Answer

Hi&nbsp;Megan6&nbsp;
&nbsp;
Thanks for your post. If a Pay bills transaction has been processed in an electronic payment you're not able to delete that transaction unless you delete the electronic payment transaction first. If the electronic payment is not deleted first you can only reverse the Pay bills transaction. As such, you shouldn't have been able to delete the payments.
&nbsp;
So that I can assist further can you send me a screenshot of the transaction you're trying to delete.&nbsp;

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Deleting Electronic Bill Payment

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