eInvoicing setup correct but not working

Hi Jannz1

 

Welcome aboard to the Community Forum!

 

It seems like you're having a bit of a hiccup with e-invoicing. No worries, we've got your back! Let's start by clearing the AccountRight cache. That often does the trick for weird stuff happening in there. If the error sticks around, we can try sending a dummy invoice to your client. That way, we can see if the issue's with the invoice itself. Don't hesitate to reach out anytime you need more help. We're here for you.

 

Cheers!

Hi Jannz1 ,

Thanks for your response with the screenshots. This can be quite tricky. Could you please try sending a dummy invoice and check if you encounter the same issue?

If you're still experiencing the issue, why not try our virtual assistant, MOCA? It's designed to dive deeper into problems like this. Give it a go!

Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

Regards,
Earl