email through outlook issues

Chris,

Just because your testing shows it works on one install on one system it does not prove there isn't an issue.

Currently MYOB will send the emails with a signature when one person is logged in to the company file, but as soon as multiple users are on it reverts to sending emails in plain text with no signature. This behaviour changed after the October updated was applied and has not been fixed since. If it is an Outlook setting issue, how could it change due to number of people using the MYOB file?

This issue has been widely reported and the constant advice of "Check Outlook settings" is extremely condescending and insulting. If there is a issue between the current version of MYOB and Outlook it’s not one that can be repaired with the settings in the process provided and a customer should be able to expect a  competent software developer would look further into it.

Also having this issue.  When selecting "Send To" then"Email.." the email signature is not included in the message.  The signature is set up correctly in outlook but is no longer being included on the email message.

I have clicked on the micosoft outlook link which gives instuctions on setting up signature.

Our outlook settings have not changed.  However, since the latest update email messages from MYOB are now in plain text and no longer include signature. 

No issue has not been resolved because MYOB think it is an Outlook issue and not a MYOB issue.  However, it DOES work when there is only one person logged into MYOB...

Hi Chris,

As stated previously, MYOB still ignoring this, saying it is an Outlook settings issues.  It may well be, but it is caused by a change within MYOB AccountRight.  Nothing changed in Outlook.  Help links don't help at all.  Several other users are having the same issues.  

Can you escalate this to have it looked at properly please.

Hello Patches 

Thank you for your question. If you are using Microsoft Outlook to send emails, as the signature is part of their software, I would recommend going through the settings as per this Microsoft help article:  Create and add a signature to messages. 

If you wanted to you can set up AccountRight to send emails which you can then set up default email messages.

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

Hello gw110 

Welcome to the Community Forum. 

I'm sorry to hear that you are also experiencing this issue. This does appear to be an issue with Microsoft Outlook, as we do not have control over the signature. Please refer to the links I have provided in this thread for Microsoft Outlook support.

Hi,

I'd like to confirm that the links provided don't offer any help to this problem as it simply gives instuctions on setting up signature, which has been done for years and had been included in emails sent via Outlook - perfectly well.  

My Outlook settings have not changed.  However, since the latest update email messages from MYOB are now in plain text and no longer include signature.   This is a MYOB change NOT an Outlook change. 

Can you please have this looked into. 

thank you

Hello gw110  and McPherson1 

This has been tested and can be confirmed that the signature not attaching is due to settings within Outlook. 

The only time the signature was not included in the testing was when the default signature setting within Outlook was set not to be added to new messages.

If the signature is not attached when sending emails, you will need to contact Outlook support for some further assistance.

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

Did anybody end up finding a fix for this issue? It seems MYOB is sending the email format as 'plain text' which has never been the case in the past, they were always sent as HTML which would pick up the correct signature. This has only changed since the October 2022 update and Outlook/IT say it's a MYOB issue as all Outlook settings are correct.

Basically, MYOB isn't sending as HTML anymore which is causing the issue. Wondering when this will be resolved?