email through outlook issues

We are experiencing this same issue but only on the PC's that have updated to Outlook version version 2212.  Those PC's still on Outlook version 2211 are working as per normal (i.e email signature is attached to emails).

Outlook settings have not been changed and when creating a new email directly in outlook the signature is there so it is an issue with the Outlook/Myob Accountright interface.

Can MYOB please look into this?

Hello McPherson1 

Testing on this was done when the issue was raised on the latest version. 

These tests confirmed that the signature not attaching is due to settings within Outlook. 

The only time the signature was not included in the testing was when the default signature setting within Outlook was set not to be added to new messages. 

Tests were preformed with multiple users logged into the file, one with restricted access, works as has been indicated: AccountRight automatically sends the information to Outlook and then Outlook settings are applied before sending the email automatically.

Thank you Rainer.  I was so inscenced by the reply from MYOB I couldn't repsond at the time.  

It's simply not acceptable to have an issue reported by multiple compentent users of a particular feature who can categorically state that the issue arose after a specific update and have their concerns dismissed.

MYOB, there is an issue here.  Please take it seriously and do some proper technical research.  If it is setting in Outlook, outline what they are please.

It's especially frustrating to get the massive wait times on the phone support (which at least 50% of the time simply resulted in disconnections after 45+  minute wait times), then the even longer wait times and useless responses on the online support options, and then the completely fobbed off response on this forum.

It gives the distinct impression MYOB would prefer their customers shut up and just use a faulty product as is, instead of taking any meaningful action or providing any proper level of support.  As a growing business this will certainly factor in future software choices, as well as the recommendations made to anyone else in similar situations.

ChrisMYOB  did you happen to try this while the MYOB administrator was logged in, not just standard users?  Recently noticed some emails would go out correctly but most of the time it still had the issue.  After some testing that is the best guess at the issue, as it looks like when they log out the email sending behaviour changes back to how it used to be.  It also might explain why some people aren't seeing the issue if their administrator account isn't normally logged in?