ERROR – Quote added 10% to Items when Toggling between Sales Types

Hi

Just wanted to know if there was any other way to send this information to MYOB to get fixed as I've had no response for this error.

Can you please advise where else to send this as it would be great to at least know that this bug has been acknolwedged and logged to do something to correct it.

Thanks

Fiona.

Hi FionaMiriam 

When you convert an unsaved quote into an invoice on the Enter Sales window it causes the system to refresh. As a result of that refresh, it will review the listed items and populate them with the Base Selling Price. This is regardless of what was listed on that unsaved quote.

To prevent this from occurring you want to save the quote first and then convert it into an invoice after the fact OR start with an invoice first. 

Hi Steven

The error is that when its refreshing it is ADDING 10% to the base selling price. 

I know that to prevent it you save the quote first and it won't happen. What I said is that the majority of the time this is what we do. However, in some high pressure situations, like having a customer on the phone and them changing their mind, we swap from a quote to an invoice, without first saving. 

We know that MYOB has this bug in it. We try to remember that the bug exists, but wouldn't it be better to log the issue and get it corrected???? The fact I can recreate the error, means that its not a human error issue, or just a glitch on one invoice, its a bug in the system. 

Hi FionaMiriam 

In my testing of AccountRight 2022.10, it does always resort to the Base Selling Price of the item following that change of sale status. So we can replicate what you are describing can you please provide us a screenshot of the setup of the item in particular the Selling Details tab - item number 0048 would be the ideal candidate if we can get that.