Forum Discussion

Rob_Bookkeeper's avatar
Rob_Bookkeeper
Contributing User
2 years ago

How can utilised credit notes be shown on remittance advices

I saw a post from 2021 (now closed) that this was an issue and that MYOB support didn't consider to be something that needed resolving.

 

Can anyone advise if there is now a way to show the utilisation of credit notes against purchase invoices on remittance advices sent to suppliers to support payments. As of Oct23 our remittance advices just show the net amount paid against a supplier invoice, without showing the fact that a credit note has been utilised:

 

For example:

Purchase invoice #INV-123 $500

C/Note #CN-456 ($150)

Net due and paid $350 (shown against INV-123 on remittance advice)

 

Some (disorganised) suppliers don't bother trying to work out why we paid less than the full amount and match payments to whatever they feel like, perhaps to the oldest invoices/cnotes in their ledger. It then doesn't take many weeks before our ledger bears no resemblance to their ledger due to missed invoices/cnotes/early settlement discount differences etc, particularly if the supplier doesn't send out regular statements.

 

Showing the utilisation of credit notes against purchase invoices on remittance advices will help to reduce some issues and help reduce wasted time reconciling messed up purchase ledger accounts.

 

 

 

 

 

12 Replies

  • NailEquip's avatar
    NailEquip
    Experienced Cover User
    1 year ago

    Akiko,  I've done a test.

     

    I created a dummy invoice $100-00 and a dummy credit ($100-00).  My supplier I did the test on had a balance of $220-00 owing.  I applied the "dummy" $100-00 credit to the "dummy" invoice of $100-00 and printed a remittance advice and the $220-00 invoice showed as Current Payment (even though I didn't pay off the $220-00??????).  So, I then paid off the $220-00 and applied the $100-00 credit to the $100-00 invoice and the only transaction that showed on the Rem Adv was the $220-00 I'd paid off.  

     

    Remittance advices should really show what's been paid off even if it is a invoice/credit zero payment (to keep as a record).   Aaaaah, so frustrating.

     

    I'm all idea'd out.  We just cannot do it!   :)

  • finacc's avatar
    finacc
    Contributing User
    1 year ago

    Thank you, Sharon, for spending your time to prove that MYOB is not helpful. For me, this feature is minimum requirement for bookkeeping software, but it seems not. Maybe because they classify this product as 'business' software, not for bookkeeping? ;)

    Have a lovely X'mas & New year holiday :)