Incorrect Credit Balance

Hi Manal-Hafza,

Thank you for your post.  

In the matter of deleting a credit note, if you create a credit note with incorrect details or in error, it is not possible to delete it. However, you can edit it or mark it as void. Voiding the credit note removes the value, however it remains in your account so you can view it. If necessary. You can check out this Help Article: Customer, returns, credits and refunds have detailed information that you can use as a guide.  

Let me know if you need more help with this. I am happy to assist you. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

Thanks,  

 Cel

Hi, please see my image again. there is no credit note. 
there was a purchase, all good 

a payment was applied from the wrong account and needs to be deleted 

when i drill into the transaction, there are 2 other transactions that MYOB create in the back end

the figures do not add up. 

there are 2 charges and 2 payments for the exact amounts, so im not sure how the balance ended up in credit 

hope this adds clarity to the issue 

Hi Manal-Hafza, 

Thank you for getting back to us and providing an update. I understand how important this is for you and we appreciate your patience on this issue. 

To further assist you with this, can you please send me the screenshot of both bill so we can investigate. We are happy to look into this for you. 

I am looking forward to hearing from you. 

Thanks, 

Cel

Hi Manal-Hafza,

I would like to follow up with your concern if you are still having the issue or it has been resolved? Please let me know if you still require assistance, I am more than happy to assist you. 

Thanks, 

Cel

hi team, the screenshot is in the initial post. 

i have also attached the transfer screenshots and the initial transaction 

HI Manal-Hafza, 

Thank you so much for your patience on this issue and for sending screenshots, very much appreciated. 

To further assist you with this and to investigate the issue, we need to have a copy of the recap on your bills, the transfer from deposit and the payment recap. To do this, for bill, on the command center>>Purchases>> click on purchase register>>click the transaction>>Click Edit (upper left on your screen) CTRL R, >>The recap transaction in purchases appears. Kindly take a screenshot.

Same with the recap from transfer from deposit and with payment recap as well. 

Thanks, 

Cel

hi, thanks for the reply, please see attached. 

Looking forward to a resolution 

Hi Manal-Hafza,

Thank you for your response. When a deposit is paid for a purchase, the deposit amount is typically posted to an asset account for the purchase (which can be set from Setup >> linked account). When the purchase order is converted to a bill, the software needs to transfer the deposit amount from the applicable account and post it to your trade creditors account (this is PJ1171-21510). This is known as a "transfer of deposits". However, in your case, you manually entered the payment, and that's why it's creating the negative balance. There's no option to delete the transfer deposit, so you'll need to delete the manual payment entry (CD 1481).

For further information about this, kindly refer to this Help article: Supplier Deposits.

Please let me know if you require any further assistance with this. I'm happy to assist.

Cheers,

Princess

Thanks for the update, i have reviewed your response and am confused. If i delete my manual payment, how will the account reconcile? 

transfer from deposits dont show up in the bank reconciliation window 

please advise before i proceed to delete the manual payment 

Hi Manal-Hafza, 

Thank you for your response.

If the transfer from the deposit is not shown in your bank reconciliation window, then creating a supplier debit will be your option since the manual payment entered is shown as an overpayment to the bill. Either you'll be reversing the purchase or manually creating a credit. Then, after this, you can settle it by receiving a refund or applying it to a future bill. Please refer to this Help article for further information about this.

Please let me know if you require any further assistance with this. I'm happy to help.

Cheers,

Princess