Forum Discussion

AndrewStephen's avatar
AndrewStephen
Valued Cover User
4 years ago

Incorrect Supplier Card Balances

I have noticed a couple of supplier cards with incorrect balances and need to get this resolved ASAP.

We look daily at both customer and supplier outstanding balances from the relevant card.

We rely on this information being correct, especially customer card balances.
We use this to advise customers if they have an overdue invoice on their account and this is done at the time of invoicing.

 

 

1 Reply

Replies have been turned off for this discussion
  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User
    4 years ago

    Hi Andrew

     

    I saw your earlier post.

     

    I see that the current balances are as expected but the aged is incorrect

     

    Have you run a detailed report on the supplier and see if you can identify the particular transaction?

     

    I haven't an answer for you but if you drill down into the transactions you might see something that helps you

     

    good luck

     

    Lisa