On a few occasions when creating an Invoice from Uploads the system is grabbing the GST Excl amount as the invoice total and cannot be changed. This is only happening sporadically and is not consistent. One invoice from a supplier for a certain amount is picked up correctly...then next time an invoice for same supplier for same amount is wrong
Hi Linda1308,
Appreciate you providing a screenshot. To address the issue, they should check if they are GST registered in the business settings. This can be done by navigating to the business settings and verifying if the GST registration status is correctly set. If the business is not registered for GST, this could be causing the problem with the invoice amounts.
If the issue persists, you can contact our support team for more help. The best ways to contact the team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
I have discovered the problem is because we are linked to the MYOB Invoicing. Now I have tuned that off and upload the invoices from email it is working.
I am not sure I would say it is resolved. It should work. More to the point I have found a workaround...which is to disable one of the functions that should work
Hi Linda1308,
That's quite an unusual situation. It's definitely not typical for turning off the MYOB invoicing feature to make the upload invoice function work, especially since it shouldn't impact how GST is processed. To get this sorted out, I suggest reaching out to our support team. They can help you figure out what's causing this issue and find a solution. You can give them a call or use one of our various support options available here.
Cheers,
Princess
Thank you. I have lodged a support ticket yesterday and just waiting of a response
