I have invoice reminders turned on, and quarter it worked fantastically. This quarter, however is another story.
Only a small handful got sent. I have double checked all the settings, but didn't find anything that stood out.
How can I make MYOB send the rest without manually typing the same message in for each invoice?
I await anyones suggestions.
Hey Cathy15,
To address the issue of customers not receiving invoice reminders, please check the reminder settings in the Reminders Tab of your MYOB account and ensure they are correctly configured and connected to the card file for the due invoices. Additionally, you can set an email default variable to have the same message for each invoice, which will save you from manually typing the same message repeatedly. Here's a link for more information.
Best regards,
Doreen
Thanks Doreen
So you are saying that I need to do this manually, there is no way for MYOB to automatically do what it is supposed to do, that it has previously done, and nothing has changed? Hmm, thanks
Hi Cathy15,
When checking the email default variable, yes, you need to do that manually. Once you've set up the email default variable, you no longer need to manually type the messages on each invoice. If you need further assistance, you can reach out to our support team directly via our virtual assistant MOCA or by submitting a support case via MyAccount.
Best regards,
Doreen
