Forum Discussion

tcraft's avatar
tcraft
Contributing User
2 years ago

Invoices not sending through MYOB Accountright

Hi our invoices are not sending through MYOB this morning, is anyone else experiencing issues?

 

When clicking "Sent Emails" button towards bottom right of Comman Centre, the emails sent are not listed. When opening each invoice that was meant to be sent, and clicking on "View all activity" it says "Invoice activity unavailable". Have tried across multiple clients' invoices and also added my own email address  but still nothing sent or received.

 

Our standard procedure is raise an invoice and hit "Send To/Email..." and we haven't changed the way we do it today than any other day when it was working.

 

Please advise.

Arthur Tong

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi tcraft, 


    Thanks for posting in the forum. 

     

    I'm sorry to hear about your issue sending invoices. I understand that sending emails is an important part of one's business. In my understanding, you send the emails directly from AccountRight without using Outlook. I would suggest clearing the cache of the AccountRight and trying again. If this does not work, please send us a diagnostic log of your application. 

     

    These are the steps to follow to clear the cache. 

    1. Click the Windows button + R from your computer. 
    2. Type in %localappdata%/myob.
    3. Open the folder AccountRight > Current > Cache. 
    4. Delete all contents of the folder. 
    5. Relaunch the application. 
    6. Retry sending invoices. 

    Let us know if you require any further assistance with this. We're happy to help.

     

    Cheers, 

    Genreve

     

     

     

     

    • tcraft's avatar
      tcraft
      Contributing User
      2 years ago

      Thanks Genreve for your suggestion. It took about an hour and then it started sending. I guess the MYOB server may have been slow that morning or something. But I will definitely try your suggestions about clearling cache next time.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi tcraft, 

         

        Thank you for your update. 

         

        I'm glad that somehow the issue is gone. If you have any other concerns, feel free to post again in the forum. 

         

        Cheers, 
        Genreve

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