Lost order

I put in the same post last week and have not yet received an answer as to why this is happening!

Hopefully someone at MYOB replies to your post so we can work out why this is happening as like you if we didnt have a copy of the order how would we know that the order/invoice has gone missing in the system!

Hi SID1 

Depending on your settings, AccountRight may delete the original quote and/or give the sales order a new number.  There are many bugs and issues with AccountRight but this isn't one I have ever experienced. Please check these settings and see if that might be the reason for the lost order.

The other thing to check is the date of the order / invoice.  AccountRight may have used the date of the last order/invoice you edited or viewed as the date when the quote was converted.

Hi SID1, 

Thanks for posting and welcome to the Community Forum. 

I'm sorry to hear about your difficulties with the missing order. May I get you to check the Journal Security Audit to see if the transaction was deleted or altered by the system or any user? 

We look forward to your response. 

Thanks,

Genreve

Hi SID1, 

Thank you for the response and thank you for checking the audit report. 

I will send you a private message to collect more information regarding this to investigate. 

In the meantime, feel free to post again in the forum if you require any other assistance. 

Thanks,

Genreve

Hi SID1,

Thank you for trying and for explaining what you found. However, we will need to see screenshots of this for the team to discuss what happened to this transaction. The limit for sending private messages resets every 24 hours. May I ask you to try to send the screenshots again? 

We appreciate your patience. We look forward to helping. 

Thanks,

Earl

Thank you

Yeah my settings are correct. 

This is not a frequent occurance, but an occurance that shouldn't happen just the same. 

Fortunately I printed a copy after converting it. 

It is for todays date, but I still ran a search back dating and forward dating just in case. 

I have checked all orders for this customer and it hasn't renumbered it either 

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Genreve_S wrote:

Hi SID1, 

 

Thanks for posting and welcome to the Community Forum. 

 

I'm sorry to hear about your difficulties with the missing order. May I get you to check the Journal Security Audit to see if the transaction was deleted or altered by the system or any user? 

 

We look forward to your response. 

Thanks,

Genreve

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Thank you

we have just checked the journal. It does not show on it at all. Not as added, edited or deleted. In fact we had ZERO deletions in the last week. 

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Genreve_S wrote:

Hi SID1, 

 

Thank you for the response and thank you for checking the audit report. 

 

I will send you a private message to collect more information regarding this to investigate. 

 

In the meantime, feel free to post again in the forum if you require any other assistance. 

 

Thanks,

Genreve

---

Thank you

I have attempted to do so. I am not sure it went through as first it came up with some error about a HTML, then it said I have reached my limit for the day. 

Without disclosing all our personal info, I did find the following

I have just found the invoice number that vanished in the security journal. It has now assigned it to a new order raised a couple of hours after the first one that vanished. The one that vanished was quoted on Friday. So the consecutive numbers are not even close. 

The security journal shows multiple items on that new order, yet there is only one item on the new order.  

Strange happenings indeed.