We have 2 MYOB accounts and we are paying for online modules for both. Unfortunately one of them is online and the other is not.
Can someone help?
I don't want to share more details on public platforms like this. I would appreciate it if you could give me your contact number so that I can call you and give you all the required information.
Thank you.
Hi MaroniteV,
Thank you for the post and for letting us know your concern. I'm sorry to hear that you've had this experience, and I'll be glad to help you with this. By pulling up your account using your email address, I can see that you have 2 company files that are online. May I know the error that you are getting?
Please let me know if you need further help.
Kind regards,
Sai
Hi
Thank you for reaching out.
When i login to MYOB and click online, i can see only one account listed - please refer to attached screenshot.
Hi MaroniteV,
Thank you for providing the screenshot, and I apologize for the delayed response. It appears that the email address you're using is associated with only one company file. To gain access to the other company file, kindly request the owner or administrator to extend an invitation for you to join.
Keep me posted on the progress.
Regards,
Earl
Hi Earl
I don't know who the admin is. Please help us keeping them together. Or, advise how that can be done
thank you
Hi Earl
Now I can see Convent listed online. Unfortunately I need the highlighted Yellow in 'capture' file online, not the one in 'capture 1'
Please help.
Hi MaroniteV,
Thank you for the response.
I'm sorry to hear about your difficulties finding your Administrator. I will send you a private message to collect more information to check this.
In the meantime, feel free to post again in the forum if you require any other assistance.
Thanks,
Genreve
