MYOB AccountRight - System applied credit to a Sales Invoice Query

Hey byw_bookkeeping,

I would suggest taking a look at the Session Security Report. More information will be listed here. There is also the Journal Security Audit report that you can make use of as well.

Feel free to reach out if you have any further questions!

Cheers, Amanda. 

Hi Amanda

I looked at both, they do not help. First place I looked to see if someone else had logged in and applied the deposit to the customer invoice.

It showed the SYSTEM as having done that.  What I am trying to ascertain is why the SYSTEM would apply a deposit to an invoice and how?

Hey byw_bookkeeping,

Sorry about that, misunderstanding, that's my bad. 

The system may have matched the transaction to the invoice if any Bank Rules had been previously set up. Instructions to check will be listed here. 

Let me know if you have any further questions. 

Cheers, Amanda. 

Hi Amanda

We do not have any bank rules past or present for the allocation of deposits from any of our customers.  All are done manually.  

So, why would the SYSTEM match a deposit to an invoice?

Kind regards

Wendy

Hey byw_bookkeeping,

Typically, the system won't automatically match up anything or apply anything unless a rule has been set. Can you please provide a screenshot of the transaction in question?

I can take a deeper look into it for you.

Cheers, Amanda. 

Hi Amanda

Screen shot of what occurred, the name of the customer has been redacted for privacy purposes but all movements shown is what occurred.  The administrator added a new sales invoice on the 5th September.  On the 6th September it appeared as if the system added an unallocated payment I had in the bank account to that invoice as when I logged in on the 6th the unallocated payment had been allocated to that invoice.  Administrator said they did not do it.  There are no rules in place past or present that allow automatic allocation of payments against open invoices.  Is there a way this could have been allocated by someone else but it appears as a system allocation?  Someone else logged in under admin early morning on the 6th as well but the system allocation would indicate it was the system.  I just need to know how this could have happened.

Hey byw_bookkeeping, 

Our reports will display a list of the Users who are able to sign in successfully/unsuccessfully. Unfortunately our reports are not able to differentiate between which staff is logging in with which login. You may need to consult an IT Professional if you're after a more detailed perspective. 

The system is unable to move on it's own accord and allocate transactions without previous rules being set or a User doing so. 

As I mentioned earlier, the Journal Security Audit report will provide more information about transactions themselves. 

Cheers, Amanda.