Forum Discussion

LindaC11's avatar
LindaC11
Experienced Cover User
6 years ago
Solved

MYOB freezing when when printing or saving an invoice to disc

I cannot print or save an invoice created in MYOB

Everytime i try it goes to the please wait screen and doesnt move on from there.

I eventually have to close the program using task manager

 

  • Hi LindaC11

     

    Thank you for your post. Can I please get you to troubleshoot/confirm the following:

    • Is your file online or offline ?
    • Can you please clear your AccountRight cache, once cleared can you attempt to print or save the invoice to disk. Does this work ?
    • If your file is online can you please Check out the file and attempt to print/save the invoice to disk. Does this work ?

    If this does not work after the above troubleshooting steps please attach a copy of your files Diagnostic log when it freezes again. 

2 Replies

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  • Hi LindaC11

     

    Thank you for your post. Can I please get you to troubleshoot/confirm the following:

    • Is your file online or offline ?
    • Can you please clear your AccountRight cache, once cleared can you attempt to print or save the invoice to disk. Does this work ?
    • If your file is online can you please Check out the file and attempt to print/save the invoice to disk. Does this work ?

    If this does not work after the above troubleshooting steps please attach a copy of your files Diagnostic log when it freezes again. 

  • LindaC11's avatar
    LindaC11
    Experienced Cover User
    6 years ago

    Hi Melisa, Checked out the file and cleared the cache and this worked.  Thank you so much for your help.

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