Online Invoice Payments

Hi MelissaVIP,

Here's a handy article to help turn off online invoice payments: Turning online payments on or off.

Just a heads-up, it's expected that the system still shows the service as active because the online payments feature itself hasn't been fully cancelled, only disabled for new invoices.

Please note that if the service is fully cancelled, you may be prompted by the system at a later stage to go through the verification and setup process again if you decide to enable it. So keeping it active but disabled is often the simpler option.

Regards,

Sai

Is there a way to cancel?  We switch it off, but because our invoices are imported from a different operating system, deactivating it doesn't work. I tried changing it so that we would accept payment and the customer can pay credit card surcharge, but this doesn't work either, it defaults back to company paying ccard fee.  We were all forced to accept this payment method and are now left with no options.  I'm sure there are a lot of customers importing from other systems.  We have far too many invoices to change each invoice.  After spending hours on the phone to support, no option found.  the only option I can see is to change over to Xero unless you can enlighten me on a way to cancel out completely

Invoices that are posted from other systems need to include a new field called "onlinepaymentmethod". 

This API Help topic refers: AccountRight 2018.2 | release notes – Support for the MYOB family of SME product APIs

The field's value should be set to "None", because it now defaults to "All", which is why your invoices include online payments as an option. 

You should refer this request to the vendor of the other system. If they elect to support this feature, it may be necessary for them to provide a new option in their configuration settings.

thank you Mike, I will investigate.  Much appreciated.

We have the same issue exactly.  Have sent info to our third party vendor but need to wait for them to make changes to the API.  In the meantime we are being charged for any credit card payment surcharges against all MYOB preferences.

It's crazy hey, we should have been warned prior, expecially when we were told after forcing us to sign up that we could just turn it off.  Now right on year end we have additional headaches.  We are currently manually changing every invoice so completely not ideal!!!