Online Invoice Payments
We would like the online invoice payments cancelled and payment only by EFT. I have unchecked to allow online invoice payments but it is still saying active and giving the option on invoices. How...
Forum Discussion
Hi MelissaVIP,
Here's a handy article to help turn off online invoice payments: Turning online payments on or off.
Just a heads-up, it's expected that the system still shows the service as active because the online payments feature itself hasn't been fully cancelled, only disabled for new invoices.
Please note that if the service is fully cancelled, you may be prompted by the system at a later stage to go through the verification and setup process again if you decide to enable it. So keeping it active but disabled is often the simpler option.
Regards,
Sai
Is there a way to cancel? We switch it off, but because our invoices are imported from a different operating system, deactivating it doesn't work. I tried changing it so that we would accept payment and the customer can pay credit card surcharge, but this doesn't work either, it defaults back to company paying ccard fee. We were all forced to accept this payment method and are now left with no options. I'm sure there are a lot of customers importing from other systems. We have far too many invoices to change each invoice. After spending hours on the phone to support, no option found. the only option I can see is to change over to Xero unless you can enlighten me on a way to cancel out completely
Invoices that are posted from other systems need to include a new field called "onlinepaymentmethod".
This API Help topic refers: AccountRight 2018.2 | release notes – Support for the MYOB family of SME product APIs
The field's value should be set to "None", because it now defaults to "All", which is why your invoices include online payments as an option.
You should refer this request to the vendor of the other system. If they elect to support this feature, it may be necessary for them to provide a new option in their configuration settings.
thank you Mike, I will investigate. Much appreciated.
