Forum Discussion

Experienced User

19 days ago

Solved

Online Invoice Payments

Hello! I would like to cancel the "Online Invoice Payments" function on my subscription. We choose not to use it and don't want to pay this extra charge that we get Invoiced for every month. I filled out an online support form but it did not want to submit my request for help and kept on saying something went wrong, try again. Is there some way I can change the preferences on my account to exclude this? I simply can't call the support line and hold on for 2 hours at this stage. Thank you.

AmandaMYOB
9 days ago
Hey Mathilda1

If you're using the AccountRight desktop software, you'll be able to find the settings by clicking on Setup > Preferences from the top taskbar, and then selecting the Emailing tab. You should see the Online Invoice Payments section with a button allowing you to Edit payment options. Here's a screenshot for reference!

Another handy tip, if you're viewing a help article like the one above, there's a browser/desktop option to make sure the relevant instructions are displayed like so:

Hope this helps and makes it easier for you to find answers next time!

Cheers, Amanda.

4 Replies

AmandaMYOB
MYOB Moderator
9 days ago
Hey Mathilda1

If you're using the AccountRight desktop software, you'll be able to find the settings by clicking on Setup > Preferences from the top taskbar, and then selecting the Emailing tab. You should see the Online Invoice Payments section with a button allowing you to Edit payment options. Here's a screenshot for reference!

Another handy tip, if you're viewing a help article like the one above, there's a browser/desktop option to make sure the relevant instructions are displayed like so:

Hope this helps and makes it easier for you to find answers next time!

Cheers, Amanda.
Mathilda1
Experienced User
6 days ago
Hi AmandaMYOB Thank you, your instructions was amazing.
SupportNoteGuy
MYOB Staff
11 days ago
Hi Mathilda1 - thanks for your question.

You can turn online payments on or off yourself in your MYOB software. You can choose to turn it off for all invoices, or just specific invoice - it's up to you.

See this help topic for all the details: Turning online payments on or off

I hope this helps!

Adrian
Mathilda1
Experienced User
11 days ago
Hi SupportNoteGuy

Hi Adrian, yes the instructions will certainly help - forgive me for being totally stupid, but for the life of me I can't find the settings menu :( So I haven't been able to do anything.

Everywhere I search it says "click on settings" and they even give an icon (like this one above) but if you could please tell me where to find it, it would be much appreciated. I am in Accountright.