Forum Discussion

rjminerals's avatar
rjminerals
2 years ago

online payment errors 24 oct 23

five of our customers have attempted to pay an invoice using the online services since yesterday. Two have tried multiple times.

 

I tried myself with a fake invoice and also could not make credit card payments and recieved the same message.

 

They keep receiving the error note "Something went wrong on our end" 

sorry an error occured while processing your payment.

 

I have never had his happen before and do not know how to fix it so the client can pay their invoice.

Is there any advice anyone can offer?

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi rjminerals,

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource. 

     

    I'm sorry to hear that you're having challenges with using the online invoice payment. I've checked this on our back end, and there's been no reported incident regarding the online invoice payments. I'll be reaching out to you via private message to further assist you with your concerns. Please check your inbox, and we'll continue to address and discuss your concern through that channel.

     

    Cheers,

    Princess

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