Forum Discussion

BenTSA's avatar
BenTSA
Contributing Cover User
2 months ago

Online Payment Surcharge

I was wondering if anyone knows why all of a sudden today MYOB has started charging a surcharge on online payments? I had massive issues with this a couple of months ago and they rectified the problem, however today I have notived a surcharge again being charged even though everything is selected for the customer to pay the surcharge. BPay is also turned off. I don't think I have the stamina to go through the whole thing again with MYOB as it took literally tens of hours last time with multiple people from MYOB to get resolved over 2 months.

 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi BenTSA, 

     

    If you've set up online payments for your customers to cover the surcharge but it's still showing up in your file, it might be worth letting our team take a look. You can either pop a support ticket through the MyAccount window or jump on a live chat through MOCA.

     

    Regards,
    Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.