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Flip1's avatar
Flip1
2 years ago

Payment went to incorrect supplier

Hi,

 

I have had a payment go to an incorrect suppliers account and can not see how it happened.

Everything from the purchase order to the Pay Bills to the Bank feeds has the correct supplier and bank account details but when I look at the banks payment summary, it shows the ABA had a different client as the payee. This other supplier was on the same ABA for a payment as well.

 

The supplier who received it has contacted me. I would like to know how this happened and what the best process to fix it would be?

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Flip1 

    Thanks for posting. 

    The the ABA file pulls banking information from the supplier cards. We need to make sure that the banking information of a certain supplier card is correct for the bank file to generate correctly. 

     

    Here are some useful Help Articles to help you sort out your issue. 

    If you need further assistance feel free to reply to this thread 

    Best Regards 

    Genreve

    • Flip1's avatar
      Flip1
      2 years ago

      Hi Genreve_s

       

      Thanks for your reply.

      The problem is that the bank account details for this supplier are correct in MYOB.

      All of the accounting processes while creating the PO, the bill and the payment have the correct supplier then the bank payment summary has a completely different supplier and bank details. Is this a glitch?

       

      As far as I can see you can not select another supplier's bill when processing the payment.

      Both suppliers are regularly used by us and there has never been a problem with payments.

       

      I have the purchase and payment in MYOB to this supplier, when receiving the refund  from a different supplier, I am unsure of how to process it and then do I redo the payment to the correct supplier again. Balancing all of this is my immediate problem

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi Flip1, 

         

        Thanks for your reply. 

         

        Please send me a private message containing screenshots of the said supplier and reports that are inaccurate for us to assist further. 

         

        Cheers, 

        Genreve.

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