2 years ago
Payment went to incorrect supplier
Hi,
I have had a payment go to an incorrect suppliers account and can not see how it happened.
Everything from the purchase order to the Pay Bills to the Bank feeds has the correct supplier and bank account details but when I look at the banks payment summary, it shows the ABA had a different client as the payee. This other supplier was on the same ABA for a payment as well.
The supplier who received it has contacted me. I would like to know how this happened and what the best process to fix it would be?