I have one particular supplier that whenever I enter their invoices in Purchases, MYOB AccountRight take up to 5 minutes to actually process the purchase. It only with one supplier, a well-known international courier company. I'm entering GST payments (Overseas Purchases) and local customs clearance & handling. Purchases to all other suppliers process quickly. Why does this happen ONLY with this supplier and no other?
Hi JimP,
Five minutes is a long wait, especially since it’s only invoices from that big-name courier. There are currently no reported issues like this in our system, so there might be other reasons to this. Chances are there’s something funky about the data in those invoices could be the way GST or customs fees are managed or some quirky coding on their end. It might be worth comparing their invoices to others to see if there’s anything odd, like long lists or unusual formats. Also, I would recommend clearing your AccountRight cache and seeing if it it’s make changes as sometimes the cache can become corrupted and cause unexpected behavior like slowing the usual process. If it’s still not making sense, shoot a message to our live chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount they’ll help dig into it. For now, hang in there and cheers for staying patient!
Regards,
Shella
I think I have isolated the problem. It's not the carrier specifically. I have to enter GST charged on the imported goods. I have always done this the way MYOB instructed, which is to record the GST amount x 10 using a code "Overseas Purchase" using the "GST" tax code, then a credit against that (-1) for the same amount but "N-T" as the tax code. This adds the GST to the total amount without affecting the other charges. I have just now entered an invoice from a different carrier for imported goods the same way, and encountered the same long delay in processing.
Should I instead record the GST amount in the Tax window at the bottom rather than recording these two (GST then N-T) entries?
Hi JimP,
It's fantastic that you've put in the effort to narrow this down, way to go! I can't say for sure whether recording the GST amount in the tax window will make the process smoother, but it’s worth a shot. I came across a post in the forum where some of our Partners and moderators have shared useful insights on similar topics. However, your best bet would be chatting with your accountant for tailored advice on handling GST for overseas purchases.
Cheers,
Princess
