Rate Rounding Up in Time Billing Invoice

Question

Hi MYOB,&nbsp;&nbsp;We need to use the exact rate of $193.99 for NDIS Invoices.&nbsp;While in the window processing the Invoice, it always shows $193.99 but when the Invoice is sent to the customer, sometimes the rate has rounded to $194.00.&nbsp;This doesn't happen all the time, just randomly on different invoices and sometimes only 1 line of an invoice (like the example i have attached)&nbsp;Is there a way to stop this happening? Invoices with an incorrect rate cannot be processed and i have to manually change these using Adobe - very time consuming.

earl_hd · Answer

Hi BeckMW,Since the correct rate of $193.99 appears while processing the invoice but changes when sent, it could be due to how the system handles rounding in time billing settings. Ensure that your rounding settings under time billing preferences are set correctly. Please see this help page for more information, Setting time billing preferences and Billing for time.I hope this helps!Regards,Earl&nbsp;

beckmw · Answer

Unfortunately it doesn't look like this has fixed the issue, unless its something to do with the csv file I import for Activity Slips - could it have anything to do with that?

princess_r · Answer

Hi BeckMW,
&nbsp;
There’s currently a known hiccup in AccountRight's time billing feature. If you’re using time billing invoices and the calculated amount (activity rate multiplied by hours/units) ends up with three or more decimal places, the rounding can cause the rate to look a bit off after processing and sending the invoice. Our developers are aware of this and are investigating the issue. I’ve added your account to the list of those affected, so you’ll be in the loop. Thanks so much for hanging in there.&nbsp;
&nbsp;
Cheers,
Princess

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Rate Rounding Up in Time Billing Invoice

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