HiI'm using AccountRight Standard 2025.11.1.9 [Desktop] and found that creating new sale invoices via Use Recurring are not being saved by MYOB and do not show in the Sales Register after being recorded. This has only started happening since today. Is this a global issue or a glitch in my data file?

Hi CCI, At this stage, we haven't received any reports of this being a widespread issue. In most cases, this sort of thing comes down to filters in the Sales Register. It's worth heading into Sales > Sales Register and checking that Search by is set to All Customers, and that the date range covers the invoice date you used. Often the invoice is there but just hidden by the filters. If everything looks fine there, you can also try clearing the AccountRight cache, as this can help fix display or refresh issues. If it's still happening after that, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look with you. Regards, Sai

Recurring Sale Invoices not saving

60 Replies

Southwest
Member
2 months ago
Hi,
This seems to be a serious issue, mine is doing the same on every entered sale, doesn't save, just vanishes and it still even sends the email to my customer but the invoice is not attached, just completely gone, I've even tried saving the invoice to disk and it goes through the process the same as the email but then it's just vanished again and the saved file is also gone.
Abbie_Chen53
Member
2 months ago
HiIsaiah_C
I have the same issue too. Can someone please resolve the issue as a matter of urgency! Thank you!
Abbie_Chen53
Member
2 months ago
Thank you for your update. I have tried to reinstall MYOB however the issue still unresolved.
Casixx
Member
2 months ago
I have the same issue. 2 days ago I was on the phone to MYOB for over 1 hour. The issue was resolved once Accountright was uninstalled and re installed however the next day same issue. All invoices, purchase etc that are entered are not there.
They need to sort this out asap, business' rely on this!
NolaStanley
Contributing Cover User
2 months ago
Debbo LarsenThompson Wayne_G
I was able to use MYOB ok yesterday so it appears that this issue has been rectified.
Has this issue been fixed for you?
Very unhelpful that MYOB didnt acknowledge that there was an issue as it appears that quite a few people had the same thing happening. Just glad that its working again!
CCI
Experienced User
2 months ago
Hi NolaStanley
My MYOB is working again. I am very nervous when opening my data file each day though. Constantly keeping fresh backups when the program is working so I know that if it does fail again I can try to restore a backup that I know has no issues with it.
NolaStanley
Contributing Cover User
3 months ago
Hi
I am having the same issue with purchases not being recorded. (Using same version as you). Maybe there is a glitch as you say. Please post again if you find a solution - thanks. Would be nice to be able to speak to someone from MYOB about this!
Isaiah_C
MYOB Moderator
3 months ago
Hi CCI,

At this stage, we haven't received any reports of this being a widespread issue. In most cases, this sort of thing comes down to filters in the Sales Register. It's worth heading into Sales > Sales Register and checking that Search by is set to All Customers, and that the date range covers the invoice date you used. Often the invoice is there but just hidden by the filters. If everything looks fine there, you can also try clearing the AccountRight cache, as this can help fix display or refresh issues.

If it's still happening after that, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look with you.

Regards,

Sai
CCI
Experienced User
3 months ago
Hi NolaStanley
I have lodged a case with MYOB as none of Sai suggestions has worked for me. I think my data file has a gremlin.
NolaStanley
Contributing Cover User
3 months ago
I have lodged case also. I note that your original message has been flagged as solved!