Reflecting adjustment after bank reconciliation

Question

Hi Everyone&nbsp;We have a customer who is seeking to return an order as it was incorrect for their purpose (customer ordered).&nbsp; This order was paid in full and bank reconcilation finalised for that month.&nbsp; The customer has now ordered the correct products and has been sent an invoice for the new order.&nbsp; &nbsp;Customer has requested he be invoiced the difference only.&nbsp; The items differ from original purchase, including cost.&nbsp;Can we reflect full cost of new items then deduct 'old' order amount on new invoice to leave the value difference as the outstanding balance?&nbsp; If so, is there is a process guide someone can direct me to please?&nbsp;I expect we would also need to make changes to the inventary details too yes?&nbsp;Any assistance is appreciated.&nbsp; Thanks&nbsp;Regards&nbsp;Eli

tracey_h · Answer

Hi&nbsp;JSSadmin&nbsp;
&nbsp;
Sorry to see that no one has replied to you yet. When a customer returns items you would raise a credit note and then process a refund or apply the credit to an open invoice.
&nbsp;
To create a manual credit note:
&nbsp;

go to Sales&gt;&gt;Enter sales
select the customer
in the Ship column enter the quantity returned as a negative
select the Item number and adjust the Price if required
Record

To apply the credit to an open invoice:
&nbsp;

go to Sales&gt;&gt;Sales register&gt;&gt;Returns &amp; Credits tab
highlight the credit you want to apply and click Apply to sale
the Settle Returns &amp; Credits window opens, apply the credit to the invoice

These Help Articles have detailed information:
Customer returns, credits and refunds
Settling customer credits
&nbsp;
Please let me know if you need further help.
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Reflecting adjustment after bank reconciliation

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