Reflecting adjustment after bank reconciliation

Hi JSSadmin 

Sorry to see that no one has replied to you yet. When a customer returns items you would raise a credit note and then process a refund or apply the credit to an open invoice.

To create a manual credit note:

1. go to Sales>>Enter sales
2. select the customer
3. in the Ship column enter the quantity returned as a negative
4. select the Item number and adjust the Price if required
5. Record

To apply the credit to an open invoice:

1. go to Sales>>Sales register>>Returns & Credits tab
2. highlight the credit you want to apply and click Apply to sale
3. the Settle Returns & Credits window opens, apply the credit to the invoice

These Help Articles have detailed information:

Customer returns, credits and refunds

Settling customer credits

Please let me know if you need further help.

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