Forum Discussion

Steel_6285's avatar
Steel_6285
Contributing Cover User
3 months ago

Remittance Advice supplier field error

I have added a new supplier and the setup all looks fine.

 

However, when I try to send a remittance advice instead of the supplier name appearing the payment amount shows. 
This is the first time I've ever seen this error. What has gone wrong?

 

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi Steel_6285,

    The issue you're encountering is quite unusual and may require further assistance from our backend team. make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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