Sales invoices emailed from MYOB not reaching recipients

Hi Steve-switch the manager email looks like an exchange email perhaps accessed through Gmail?  

Hi everyone,

Just a quick update - the MYOB support team have now advised that there were delays with emails being delivered to recipients on Wednesday, 8 January 2025 (AUS time - albeit if this were the case, the emails should have eventually gone through but they haven't).  Anyway, long story short, we are now able to send out sales invoices via AccountRight again.  We have contacted a random number of customers to whom we have sent invoices to during the period 6-8 January 2025 and all have confirmed non-delivery, so we have reissued them today.  If you too have experienced issues, I'd recommend doing the same.  Hope you are all up and running again too!  :)

Couldn't agree more NikkiAP.  I'm just glad it's fixed ... at least for now. 

HI

Wondering if there is an issue emailing invoices again today.  I have tried to send sales invoices 4 times and it is not showing up in the Email Log.  I have tried emailing to myself and not receiving either.

This is still happening and there is no checkbox to untick "Send emails Using Accountright" using the software or app.myob.com
Combine this with no way to contact MYOB, there is absolutely no support for this product.

Hi MalissaF, 

You're on the right track thinking about reaching out to our support team, since there could be several reasons why your email isn't going through. You can create a support ticket from the MyAccount window explaining what's going on, or reach out via online assistance.

Thanks,
Genreve

Hey Icecouriers,

Sorry this has been such a headache, and really appreciate you laying out all the issues with invoices not landing, emails being pulled by servers, PDFs and links getting flagged, plus the manual‑send workaround messing with your tracking. 

Best move now is to flick this through to our team so they can check what's happening. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen