I am using MYOB in the cloud. My invoices are sent direct to clients by email however I have no record of these emails being sent. Why are these emails not showing in my sent emails? Is there a way to set this up? Help please!

Hi, Maxma Thank for your post. If you wish to know if an invoice has been sent, you can check the Activity History of the invoice. From there, you should be able to see if it's sent. To do this, kindly open the invoice and then select Activity History. Please let us know how it goes on your end. Best regards, Doreen

Sending invoices by email - no record of sent

4 Replies

Doreen_P
MYOB Moderator
1 year ago
Hi, Maxma

Thank for your post.

If you wish to know if an invoice has been sent, you can check the Activity History of the invoice. From there, you should be able to see if it's sent. To do this, kindly open the invoice and then select Activity History. Please let us know how it goes on your end.

Best regards,

Doreen
JOSIE
Experienced User
6 months ago
This is happening to me too. Activity history doesn't show it is emailed either. Also went into sales register and it is just blank not working at all! This program is becoming a joke at end of month I am being paid to just sit here because nothing works properly .Myob need to stop selling this service when they cannot provide to the clients they already have. So frustrating. I cannot get through by phoning them either!
Genreve_S
MYOB Moderator
6 months ago
Hi Josie,

Totally get where you're coming from with this feedback. Right now, there aren’t any known email issues on our end. Best bet is to give sending the email another go and see if that sorts out the activity history.

If things still aren’t updating after that, I recommend reaching out to our team, we're happy to dig a deeper for you. You can pop a support request through MyAccount, or chat to us live via our virtual assistant, MOCA.

Regads,
Genreve
Mona3739
Experienced User
6 months ago
Did you manage to find a way to resolve this issue? My invoices are also not showing as emailed in the activity column nor in the account history when the invoice is opened. I have tried re-sending invoices and still nothing. How are we supposed to know if the customer has received 1,2 or 0 copies of this invoice?

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Sending invoices by email - no record of sent

4 Replies

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