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mpwapwa's avatar
mpwapwa
15 days ago

Something's gone wrong and AccountRightn needs to close

AccountRight Application Error Report
=====================================
Application Version: 2025.4.1.5
Application File Version: 2025.4.1.7
Incident Id: b2c4ab37-a814-46d5-b8fb-1db617d4145c
Time: Wednesday, 04 June 2025 07:44:05

Code: 
Unknown (0)


Message: 
 (Unknown): ShowUIView(EnterSales,...,...)


Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException:  (Unknown): ShowUIView(EnterSales,...,...) ---> MYOB.Huxley.API.HuxleyApplicationException:  (DataFormatException): 
   at Huxley.UI.Controls!0x0600000d!MYOB.Huxley.UI.Controls.ControlUtilities.GetMaxValueByMask(String mask) +0x26
   at Huxley.UI.Controls!0x06000a3e!MYOB.Huxley.UI.Controls.External.ExtCalculatorControl.ApplyBindingAndFormatting(Object objectToBindTo, String propertyToBind) +0x0
   at Huxley.UI.Forms!0x06001894!MYOB.Huxley.UI.Forms.BL.CSUtil.BindControls(Object BindingSource, Control ProcessObject, Boolean ProcessChildren, Boolean TurnResetOff) +0xfe
   at Huxley.UI.Forms!0x06001894!MYOB.Huxley.UI.Forms.BL.CSUtil.BindControls(Object BindingSource, Control ProcessObject, Boolean ProcessChildren, Boolean TurnResetOff) +0x117
   at Huxley.UI.Forms!0x06001894!MYOB.Huxley.UI.Forms.BL.CSUtil.BindControls(Object BindingSource, Control ProcessObject, Boolean ProcessChildren, Boolean TurnResetOff) +0x117
   at Huxley.UI.Forms!0x06001894!MYOB.Huxley.UI.Forms.BL.CSUtil.BindControls(Object BindingSource, Control ProcessObject, Boolean ProcessChildren, Boolean TurnResetOff) +0x117
   at Huxley.UI.Forms!0x06002209!MYOB.Huxley.UI.Forms.Sales.EnterSalesBase.BindContainer() +0x3e
   at Huxley.UI.Forms!0x0600352a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1ef
   at Huxley.UI.Forms!0x06003532!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitialiseChildren(Control container, IUIViewPresenter uiPresenter, IController controller, IUIContext context, EntityInfo eInfo) +0x24
   at Huxley.UI.Forms!0x0600352a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1f5
   at Huxley.UI.Forms!0x0600358a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x259
   at Huxley.UI.Forms!0x06003586!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
   at Huxley.UI.Forms!0x060031b3!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
   at Huxley.UI.Framework!0x060000f6!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
   at Huxley.UI.Framework!0x060000f5!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa1
   at Huxley.UI.Framework!0x06000115!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a
   --- End of inner exception stack trace ---
   at Huxley.UI.Framework!0x06000115!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3
   at Huxley.UI.Framework!0x06000113!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo) +0x12
   at Huxley.UI.Forms!0x060030a8!MYOB.Huxley.UI.Forms.CommandCentre.CommandCentreSales.staEnterSales_Click(Object sender, EventArgs e) +0x11
   at System.Windows.Forms!0x06000e16!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
   at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
   at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
   at System.Windows.Forms!0x06000efd!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
   at System.Windows.Forms!0x06000f0d!System.Windows.Forms.Control.WndProc(Message& m) +0x62c
   at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
   at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
   at System.Windows.Forms!0x0600571b!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
   at System.Windows.Forms!0x0600571e!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
   at System.Windows.Forms!0x06002deb!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34cuxwbA4RP8kkYVjWd6VVnWKtU9MVJbbc; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: Huxley.UI.Controls => Huxley.UI.Controls, Version=2025.4.1.5, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c3724e6858314ddcad2130bf9ed01ca7; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2025.4.1.5, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:3cba1dce2e38453b85ad16ccd10c116c; A:1
MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2025.4.1.5, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:f27de8530c3c452498a601dd9d537b43; A:1
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:c643f8c6b47f4807860bf3c099806bf8; A:1

----------------------------------------

2 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException:  (DataFormatException): 
   at Huxley.UI.Controls!0x0600000d!MYOB.Huxley.UI.Controls.ControlUtilities.GetMaxValueByMask(String mask) +0x26
   at Huxley.UI.Controls!0x06000a3e!MYOB.Huxley.UI.Controls.External.ExtCalculatorControl.ApplyBindingAndFormatting(Object objectToBindTo, String propertyToBind) +0x0
   at Huxley.UI.Forms!0x06001894!MYOB.Huxley.UI.Forms.BL.CSUtil.BindControls(Object BindingSource, Control ProcessObject, Boolean ProcessChildren, Boolean TurnResetOff) +0xfe
   at Huxley.UI.Forms!0x06001894!MYOB.Huxley.UI.Forms.BL.CSUtil.BindControls(Object BindingSource, Control ProcessObject, Boolean ProcessChildren, Boolean TurnResetOff) +0x117
   at Huxley.UI.Forms!0x06001894!MYOB.Huxley.UI.Forms.BL.CSUtil.BindControls(Object BindingSource, Control ProcessObject, Boolean ProcessChildren, Boolean TurnResetOff) +0x117
   at Huxley.UI.Forms!0x06001894!MYOB.Huxley.UI.Forms.BL.CSUtil.BindControls(Object BindingSource, Control ProcessObject, Boolean ProcessChildren, Boolean TurnResetOff) +0x117
   at Huxley.UI.Forms!0x06002209!MYOB.Huxley.UI.Forms.Sales.EnterSalesBase.BindContainer() +0x3e
   at Huxley.UI.Forms!0x0600352a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1ef
   at Huxley.UI.Forms!0x06003532!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitialiseChildren(Control container, IUIViewPresenter uiPresenter, IController controller, IUIContext context, EntityInfo eInfo) +0x24
   at Huxley.UI.Forms!0x0600352a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1f5
   at Huxley.UI.Forms!0x0600358a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x259
   at Huxley.UI.Forms!0x06003586!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
   at Huxley.UI.Forms!0x060031b3!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
   at Huxley.UI.Framework!0x060000f6!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
   at Huxley.UI.Framework!0x060000f5!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa1
   at Huxley.UI.Framework!0x06000115!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a
==========
MODULE: Huxley.UI.Controls => Huxley.UI.Controls, Version=2025.4.1.5, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c3724e6858314ddcad2130bf9ed01ca7; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2025.4.1.5, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:3cba1dce2e38453b85ad16ccd10c116c; A:1
MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2025.4.1.5, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:f27de8530c3c452498a601dd9d537b43; A:1

----------------------------------------

 

2 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    15 days ago

    Hi mpwapwa,

     

    That "Something's gone wrong, and AccountRight needs to close" error might be popping up due to some invalid data or formatting issues. Don't worry though, I found a forum post with some workarounds that could help fix it.   

     

    If you go through the steps mentioned there and the error keeps acting up, connect with our team for more help. You can reach out through live chat with the virtual assistant MOCA or create a support ticket via MyAccount. 

     

    Cheers,

    Princess

  • mpwapwa's avatar
    mpwapwa
    14 days ago

    Hi Princess

     

    Your suggested solution does not help as the option for setup, easy setup assistant is an admin feature that will affect every MYOB layout in the company. This problem is only affecting a new setup. The computer has just had windows 11 installed and when we install MYOB it gives us this error. MYOB is working fine on other devices. Please assist....thank you

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