STATEMENTS NOT BEING EMAILED VIA MYOB ACCOUNTRIGHT

Question

Dear MYOB&nbsp;A number of occasions in the past statements were not being sent to customers even though all the correct steps were followed.&nbsp; I sent my 100 plus customers their statement and it wasn't until I received a phone call from a customer asking for their statement did I realise very few were sent.&nbsp; I contacted MYOB and they suggested I send in lots of 10.&nbsp; Well, that's not an answer to the problem - its just a quick fix.&nbsp;Unfortunately, I was advised by a customer today they had not received their statement, which was sent on the 1/8/24. I sent all my customers their statement on 1/8/24 and well over half didn't receive it, but I didn't find out until today.&nbsp; It's not good enough.&nbsp; MYOB is supposed to work!!!&nbsp; We pay good money for our subscription and I shouldn't need to "double check" MYOB is working properly!&nbsp;&nbsp;Sharon

doreen_p · Answer

Hi there NailEquip,
&nbsp;
I understand your frustration with the recurring issue of customer statements not being sent despite following the correct steps. It's particularly concerning that even after sending statements to over 100 customers, many did not receive them, and you only found out through customer feedback. I was able to respond to your other post here in the community forum. If you encounter any issues in the future, feel free to post again.
&nbsp;
Best regards,
Doreen

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STATEMENTS NOT BEING EMAILED VIA MYOB ACCOUNTRIGHT

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