Statements received but not invoices

Question

Question - Using AccountRight desktop, at EOM sent out a bunch of invoices through 'Print/Email invoices' followed by 'Print/Email statements' through 'Sales' home screen.

Problem is that many customers only can only receive statements, but not invoices.

When drilling into individual invoices the delivery status says 'To be emailed'.

When using the web version invoice activity says 'Sending". It's been sending for a week now.

It's impacting on customer relations and I need to get to the bottom of this.

MYOB experts and staff please help, what is a guaranteed way to send out a hundred invoices with every customer receiving them?

shella_a · Answer

Hi Cerise3,&nbsp;Sounds like a bit of a mess there! Here's how you can sort it out. First up, double-check your customer delivery settings make sure invoices are set to 'email' before you create them, otherwise, you'll have to fix them one by one. Also, check your email preferences in AccountRight sometimes it's better to use their system instead of Outlook for sending.&nbsp;If your emails are stuck 'Sending,' the issue might be emailing limits or dodgy recipient addresses track the emails and see if they’re being blocked. If you’re still hitting walls, get in touch with our chat team through our virtual assistant MOCA or drop us a support ticket via&nbsp;MyAccount. Just give them the specifics, and they’ll sort it. Hopefully, you’ll have those invoices flying out in no time!&nbsp;&nbsp;Regards,Shella

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Statements received but not invoices

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