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tracy7's avatar
tracy7
Member
3 years ago

Supplier credit showing on report but not in transactions

Hi,

 

I am trying to tidy up and have a historical supplier credit that shows on my payables report - (which affects the "total due" balance) but there is no relating credit or invoice in the purchase history. How do I get rid of this?

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  • Steven_M's avatar
    Steven_M
    Former Staff
    3 years ago

    Hi tracy7 

     

    Based on what you are describing, it potentially may require the company file to come in. However, we'd love some screenshots to better understand what is occurring.

    The following screenshots would be ideal:

    • The Purchase Register>>Returns & Debits window filtered by that supplier
    • The Aged Payables - Outstanding purchase analysis window for that supplier -- Card File>>Cards Lists>>Select the supplier's card>>On the Card Information window. select the arrow next to the Balance in the top right

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