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andrew18's avatar
andrew18
Contributing User
3 years ago

Tax code not recognised between web and huxley version

I upload invoices by batch using the Huxley Sign-in method.

If I need to amend these invoices, when I use the webpage I encounter an error saying Selected tax code does not exist.

I have tried using other tax codes, but it doesn't work.

 

Any ideas?

 

 

6 Replies

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  • Hi andrew18

     

    Thanks for your post. Can you please go to the Accounting tab > Manage linked accounts > Sales tab > Please tick 'I charge Freight on Sales' and set a linked account. Once you've done this can you save the invoice ? 

  • andrew18's avatar
    andrew18
    Contributing User
    3 years ago

    Hi Melisa

    This only worked when I set the freight to an account on the very first invoice.

    After that, the 2nd invoice I tried to save and duplicate did not allow me to save the duplicated invoice due to the tax code error.

    I tried unlinking the freight account and setting it up again but the selected tax code error message came up again.

  • andrew18's avatar
    andrew18
    Contributing User
    3 years ago

    I think the invoice where it didn't save, did not have the tax set on the freight field. This is why it didn;t save I am assuming.

    But it was not visible for me to actually set a tax code for the freight field...

     

  • andrew18's avatar
    andrew18
    Contributing User
    3 years ago

    When I Save and duplicate an invoice in the web version, I do not have access to the Freight Tax code.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi andrew18

     

    Sorry for the delay in my response. Is this only happening to transactions that are imported via Huxley sign in method you mentioned ? 

  • andrew18's avatar
    andrew18
    Contributing User
    3 years ago

    It seems so. 

    It looks like there was a change around the start of August maybe, but some invoices which are uploaded through batch import using huxley desktop version don't seem to carry over the freight tax code field when the original invoice is saved (tax code for freight is visible) and duplicated (tax code for freight field disappears).

    Thanks