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K2ESA's avatar
K2ESA
Experienced Cover User
9 months ago

Unable to amend a large Purchase Order without getting a Connection Error

We have a large Purchase Order (over 100 lines) that we need to amend but when we try to amend it we get a Connection Error.  We have cleared the MYOB cache, tried the "time extender" restarted everything, paused the antivirus software etc etc etc.

 

This seems to be ans issue that has been around for awhile so why hasn't it been fixed?

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    9 months ago

    Hi K2ESA,

     

    Thank you for posting your concern in the forum. 

     

    I'm sorry to hear about your issue amending your purchase order. May I get you to clear the cache of your AccountRight and check again? 

    To clear your AccountRight cache, follow these instructions. 
    1. Open your Start Menu.
    2. Open the Run window.
    3. Type: %localappdata%/myob.
    4. Click Okay
    5. Open AccountRight > Current > Cache.
    6. Delete all contents of the folder.
     

    If clearing the cache does not fix the issue, please attach your latest diagnostic log to your next reply. 

    To find your diagnostic log, follow these instructions.

    1. Open your Start Menu.
    2. Open the Run window.
    3. Type: %localappdata%/myob.
    4. Click Okay
    5. Open AccountRight > Current > Diagnostic 
    6. Choose the latest text file from this folder. 

     

    Let us know if you require any further assistance with this. 

     

    Thanks,

    Genreve