Undeliverable Invoices

Hey DonnaLee1972,

Good pick‑up, and cheers for laying out what you've tried. The “Diagnostic‑Code: smtp; 550 5.7.1 Policy‑DT510: Rejected content policy violation” is the receiving mail server blocking the message content, not a glitch in AccountRight. Give the customer’s email address a quick review for typos just in case. If the invoice still bounces, ask the recipient's IT to allow or whitelist MYOB email before you resend. You can also check with our team if the email is blacklisted on our side and clear them so future invoices get through. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

I have also had this issue yesterday with 2 different email addresses both had been used a number of times previously with no issues, however yesterday they bounced back with the same error code.  Both customers, the email address was correct.  

Hi Bigdifference,

I can see how that’s disruptive, especially after things were working before. Since both email addresses are correct, ask the recipients to whitelist MYOB’s email sending domains. You can also try a simple one-line, plain-text email (no links, logos, or attachments) to each address and cc yourself to see if it goes through. If it still bounces with the same error code, it’s time for our team to check whether those addresses are blacklisted on our side, reach out to them directly and they’ll look into it.

Cheers,

Princess

Hi MYOB Team,

I am having the same trouble. We emailed roughly 100 invoices a day and are getting around half back with this error. These are emails we use all the time and don't normally have trouble. I really think it's something to do with MYOB.

If you could please have a look and see what has happenned it would be greatly appreciated.

Christina

Hi poolcentre, 

A bit odd, three people running into the same email issue. I’ve checked, and there aren’t any known problems with emailing right now. If you’ve already tried the workarounds shared here and it’s still playing up, your best bet is to give our support team a shout so they can dig in deeper with your issue.

Regards,
Genreve

Hi

Yes in the same boat! Today I have had a heap bounce back with the same message and they are emails I have used for years and never had an issue? Very fustrating. :( 

Regards

Mel

I wonder if MYOB's having a bad day. Perhaps a server hiccup? Speaking of technical troubles, once, our entire office network went down right before a major deadline, causing absolute chaos. The IT guy blamed a rogue update, and it took hours to fix. Remembering this makes the situation not as @Slope-d as it seems.

Hi MelJ2,

Thanks for raising this. I understand how inconvenient this can be. At the moment, there are no reported issues on our side. I recommend contacting our back-end team so they can investigate this further for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

I am also having this issue, it has been happening for over a week now. To my customers which have previously received our invoices using same details for the last few years. What has changed to make this a problem now

It is a little of comfort knowing I am not the only one having the issue. If I am notified when they bounce back, I can work around it. 

I'm lucky I only have a couple to re-send, I feel for those who have them in the 100's.

I will keep an eye out and if it keeps happening, I will contact support.