Undeliverable Invoices
A couple of invoices emailed directly from MYOB AccountRight has bounced back with the following message: Diagnostic-Code: smtp; 550 5.7.1 Policy-DT510: Rejected content policy violation I just wa...
Forum Discussion
Hey DonnaLee1972,
Good pick‑up, and cheers for laying out what you've tried. The “Diagnostic‑Code: smtp; 550 5.7.1 Policy‑DT510: Rejected content policy violation” is the receiving mail server blocking the message content, not a glitch in AccountRight. Give the customer’s email address a quick review for typos just in case. If the invoice still bounces, ask the recipient's IT to allow or whitelist MYOB email before you resend. You can also check with our team if the email is blacklisted on our side and clear them so future invoices get through. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
I have also had this issue yesterday with 2 different email addresses both had been used a number of times previously with no issues, however yesterday they bounced back with the same error code. Both customers, the email address was correct.
