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JensKuhne's avatar
JensKuhne
Member
13 days ago

Undeliverable Invoice

We have one customer whom we have been sending invoices to for years. This week for this particular client we are getting a response saying the email is undeliverable.

 

Subject: Invoice ; From Gippsland NDT Services PTY LTD

Destination: 

Sent: July 20th 2026, 3:35:01 pm

Message: Please contact us immediately if you are unable to detach or download your invoice. Please direct any queries regarding this invoice to accounts***.com.au. Thank you.

Diagnostic-Code: rejected

 

I have contacted the client and they state that nothing has changed at their end.

Can anyone offer any advice.

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    13 days ago

    Hi JensKuhne,

     

    That does sound a bit puzzly, especially when this customer has been receiving invoices from you without any trouble before. A rejected email can happen when the recipient’s email address has ended up on a block list. For this one, it’d be best to reach out to our support team so they can check whether that address needs to be removed from the block list. The quickest path is to contact them through Live Chat via our virtual assistant, MOCA, so they can take a closer look from there.

     

    Cheers,

    Doreen

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