Adjustment when Matching & Splitting Bank Transactions when Allocating Payroll

Question

Is MYOB going to fix this issue which has been going on for a few months now?
My client need to match a payroll transaction in which the payment to the employee does not match (due to separate payment to centrelink) so an adjustment needs to be made when allocating.
The is the error message which comes up
&nbsp;&nbsp;Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 83c4e24f-f461-4fe3-a3cd-fe75a972cea4.
MYOB has offered a work around which involved deleting and resubmitting payroll which is not acceptable to my client.&nbsp;&nbsp;
Is anyone else experiencing this problem which appears to be known to MYOB?

earl_hd · Answer

Hi petersarah,&nbsp;We’re aware of an issue where users may encounter a “Something went wrong” error when using the Adjustment function in the Bank Transactions window. Our team is actively investigating and working on a permanent fix. At this time, there’s no published resolution or estimated timeframe for release.&nbsp;
In the meantime, please have your client contact our back-end team so we can mark their file as affected. This will ensure they receive a notification as soon as a fix becomes available.&nbsp;Regards,Earl

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Adjustment when Matching & Splitting Bank Transactions when Allocating Payroll

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