Cannot run a payroll and cannot get onto myob.

Question

Hi,&nbsp;I cannot pay an invoice via my account, it won't let me.&nbsp; I am unable to confirm a company file online and I have tried unsuccessfully to call myob for assistance since last Thurday and it is now Monday.&nbsp;&nbsp;I need to pay pays today and I can't get into any of my subscriptions.........Can anyone help me out with a bypass or anything?&nbsp; I am seriously desperate!&nbsp;Thanks Heather&nbsp;

samaram · Answer

Hi&nbsp;Heather (PrecisePayroll)
&nbsp;
Sorry to hear that you&nbsp;were&nbsp;unsuccessfully in calling for assistance, but I can certainly look into both of those for you.
&nbsp;
Can you send me a&nbsp;Private Message&nbsp;with the following details:

Last 4 digits of your Serial Number and Account Name&nbsp;
Product and Build (this can be found under Help &gt; About MYOB Accountright)
The email you are logged in with when attempting to open the&nbsp;invoice via My Account

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

precisepayroll · Answer

Thanks Samara, I have sent you a private message with all the information.&nbsp;Kind regards Heather&nbsp;

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Cannot run a payroll and cannot get onto myob.

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