CMN.ATO.PAYEVNTEMP.000239 - not tax ready when STP finalised

HI Amanda

I didnt see the notifications on not touching the terminations in stp, so i did go ahead and unfinalise them, then undid the termination, then redid the termination with a reason, then resdid the finalisation.  

good news is  - all the reports were accepted in STP.  However bad news is - both employees still do not see tax ready...... arggggggggggggg :(

Hi

I am having the same issue and have tried the same solution.  I had read somewhere that the STP 2 needs a reason for termination (the employees were terminated on STP 1) I have added the termination reason in MYOB. This is the reason for the error. I was told not to touch the termination notifications in STP reporting centre.

Interested in the outcome.  

Amanda

Hi KerryDe, Interchange1 ,

Thanks for your posts. Error message CMN.ATO.PAYEVNTEMP.000239 is due to trying to finalise an employee in STP Phase 2 but they have been terminated in STP Phase 1.

What you will need to do to resolve this is remove the finalisation in the employee terminations tab, this is explained on this Help Article . Once you've done this you will need to redo the termination, this is explained on this Help Article. 

Once you've done this, please run a $0.00 pay or send an update event to update the YTD figures. 

In regards to employees ATO status as Not Tax Ready, if you can see a green final indicator tick next to the employees name within payroll reporting this would mean they have been finalised through STP Reporting. It would be recommended to check with the ATO as why the status hasn't updated on their end.

Hi Melissa

Before receiving your reply, i did do what you suggested.  Only i have not done the 0 zero pay check.  It seems, that the STP reporting 'sent' automatically all the transactions of 1)unfinalising 2)undoing the termination 3) redoing the termination with reason & 4)redoing the finalisation.  All 4 reports are now showing as ACCEPTED (with the font being coloured green).   1 employee has already confirmed that she is now 'tax ready', waiting for the 2nd employee to do the same.

Can you confirm what screen i should see 'this green tick next to employee name' ?  

If you mean the EOFY finanisation tab on STP reporting, its not green, all ticks are black.

thanks

hi 

Are you able to please reply regarding my further post on the 'green tick'?

thansk

Kerry

Hi, 

Our staff are saying that they are receiving this message.  In the STP screen all ticks are black not green.  Please advise.

Hi Melissa

Your last paragraph is of interest. I have a client - all of their employees have the "green tick" but at least one is "not tax ready" (have not received advice from the client of any more). However the wages and tax in the ATO/MyGov income statement for that employee are correct and the employee is a current employee. From MYOB's end, the 30 June finalisation report was initially rejected as the tax agent had removed me from the client list so there was a code 11 error. Once I put my business back in as the Agent, I lodged a zero pay STP which was then accepted. My understanding is that this would then "reset" STP. Do I need to "unfinalise" all seventeen employees and "re-finalise" as well? Time consuming. I have advised the client to call the ATO.

Thanks Amanda,  

I did exactly the same only for 50-60 employees who were terminated during last FY.  I was bored on Saturday night, took me 1.5hrs to complete at home.......