Forum Discussion

mezz's avatar
mezz
Experienced User
2 years ago

contacting myob

How do you speak to a person from myob

I have a problem with myob teams saying I dont have access and to contact the administrator of which I am???

I have another problem with enititlements that still hasn't been resolved???

You pay a decent subscription but for no personal help other than trying to find the answer yorself on the website??

 

  • BenchCBS's avatar
    BenchCBS
    Experienced Cover User

    I am having the same problem trying to log into MYOB Teams.

    • mezz's avatar
      mezz
      Experienced User

      They are now aware of the problem

      MYOB Teams errors experienced Accessing the Online portal - Investigating

      Incident start: 22/01/2024 07:58AM AEDT


      Our team is currently investigating an issue with 'MYOB team' online portal.
      During this time customers may experience a generic error message when loading the MYOB team application Via the Web Portal stating "Sorry you don't have the permissions to access this resource. Please contact the account owner"

      We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

      "If you are experiencing an issue that doesn't relate to this notification, you can join our MYOB Community or visit our MYOB Support site to find more information, help and contact details"

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator

      Hi All

       

      Thanks for your post.

       

      Our technical team has diligently worked on resolving the problem, and we are pleased to inform you that the issue has been successfully addressed. You should now be able to access Teams without encountering the permission error.

       

      Please go ahead and try accessing Teams, and if you face any further difficulties, feel free to reach out to us. We appreciate your patience and understanding as we work to resolve this matter.

       

      Best regards,

      Doreen

      • mezz's avatar
        mezz
        Experienced User

        Hi

        We have been having countless issues with the myob teams app.

        People getting kicked out all the time.

        Having to sign in multiple times only to get kicked out.

        We've tried clearing the cache on their phones as well as deleting and reinstalling the app.

        So the problems with this app haven't been solved.