contacting myob
How do you speak to a person from myob I have a problem with myob teams saying I dont have access and to contact the administrator of which I am??? I have another problem with enititlements that st...
Forum Discussion
I am having the same problem trying to log into MYOB Teams.
They are now aware of the problem
MYOB Teams errors experienced Accessing the Online portal - Investigating
Incident start: 22/01/2024 07:58AM AEDT
Our team is currently investigating an issue with 'MYOB team' online portal.
During this time customers may experience a generic error message when loading the MYOB team application Via the Web Portal stating "Sorry you don't have the permissions to access this resource. Please contact the account owner"
We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.
"If you are experiencing an issue that doesn't relate to this notification, you can join our MYOB Community or visit our MYOB Support site to find more information, help and contact details"Hi All
Thanks for your post.
Our technical team has diligently worked on resolving the problem, and we are pleased to inform you that the issue has been successfully addressed. You should now be able to access Teams without encountering the permission error.
Please go ahead and try accessing Teams, and if you face any further difficulties, feel free to reach out to us. We appreciate your patience and understanding as we work to resolve this matter.
Best regards,
Doreen
Hi
We have been having countless issues with the myob teams app.
People getting kicked out all the time.
Having to sign in multiple times only to get kicked out.
We've tried clearing the cache on their phones as well as deleting and reinstalling the app.
So the problems with this app haven't been solved.
Hi mezz,
Thank you for your post.
Since you already tried deleting and reinstalling the app and also doing the basic trouble shooting like clearing cache but the issue persists. May I know what version of MYOB team app you are currently using? We have released a fix with the MYOB Team 1.35.1 version. If you still having an issue you can try to remove the location under approving manager then try to re-add it again. You can also consider changing the email address of the employee then re-edit again.
I hope this helps. If you need further assistance, please contact us again or create a new post.
Kind Regards,
Cel
