Employee card not opening
Hi, can I please have the script run on my file to fix this error? I submitted a Help Ticket on this matter 2 days ago, but it hasn't been actioned, and my auditor needs access. Thanks in advance.
Forum Discussion
8 Replies
Im having the same issue . Into my third week chasing an answer
Usually, they just run the script, it takes a couple of seconds. I've had this issue about 3 or 4 times previously and the mods here are usually very prompt.
It looks like those employee cards have been causing a few headaches. I’ve run the employee card fix script over both of your files, so if you close and reopen AccountRight, you should now be able to open and edit those employee cards without that error popping up.
If it happens again in the future, you’re always welcome to contact our support team. You can log a ticket via My Account or start a live chat with us through MOCA, our virtual assistant, and the team will be happy to assist you.
Regards,
Genreveim sorry
The issue isnt fixed
I closed and reopened AccountRight as requested and its still crashed
It isnt solved
Could you please do a repair scrip on the file with client number: ****9000 (New) Greenphase Pty ltd
Due to the file is standing alone perhaps the old file has been done and not the correct one.
Serial number : ********8761
My file is not fixed yet. I have logged a ticket through My Account last Tuesday, so over a week ago. Kinda need this fixed, as our Auditor needs access to all files.
No, it has not.
