A client had forgotten to process an employee's pay. A separate payrun was done and they manually paid via the bank account the gross amount instead of the net amount ie an overpayment of 4 cents was made and they cannot reconcile their electronic payments via the bank feed as the actual payment is 4 cents more than the payrun. How can this be fixed to enable reconciliation to occur.
Hi Chezsun1
Thanks for your post. One option would be to delete/reverse the pay transaction and reprocess so that the net amount matches the amount actually paid.
The other option would be to process an adjustment pay for the overpaid amount. You would then need to hide the bank feed transaction in the Bank feeds window and manually reconcile the two pay transactions in the Reconcile accounts window.
The help article, Changing a recorded pay, has detailed information.
Please let me know if you need further help.
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