Entitlements not reporting properly

Question

I have set up a new leave entitlement, with the appropriate linked wages category, but the hours taken by staff are not showing up when I run a report.

It is set up exactly the same as other leave that I have set up in the past, but it doesn't seem to be reflected in the hours taken field when I run a detailed or summary report on entitlements

Can someone help please. The 3 people I have attached the report for below have all taken 7 hours each

Thank you, Sheryl

princess_r · Answer

Hi Shezamac,
&nbsp;
If employees' leave taken hours aren't showing in your entitlement balance report, there could be an oversight in the report settings or payroll transactions. Firstly, ensure that the leave category is correctly set up and review the payroll transactions for the three employees to verify that the leave taken is accurately reflected. Lastly, confirm that the employees' pay periods align with the reporting period for the hours taken.&nbsp;
&nbsp;
Cheers,
Princess

shezamac · Answer

I have checked all of these

isaiah_c · Answer

Hi Shezamac,
&nbsp;
Since you've already gone through all the steps, the best next step would be to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can take a closer look and help sort this out for you.
&nbsp;
Regards,
Sai

shezamac · Answer

Ok, thanks Sai

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Entitlements not reporting properly

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